The information we collect depends on how you interact with us.

It may include:

• your name;
• email address;
• phone number;
• business or organisation name;
• job title;
• billing and invoicing information;
• details about an enquiry or proposed project;
• project briefs, feedback and correspondence;
• information contained in files or materials you provide;
• social media details;
• information about suppliers and contractors;
• employment history and application information;
• photographs, video recordings and audio recordings;
• talent, participant or location release information;
• testimonials and feedback;
• IP address, browser, device and website usage information; and
• any other information you choose to provide.

We do not generally collect sensitive information unless it is reasonably necessary for a particular project and we have consent or another lawful reason to collect it.

We may collect personal information:

• directly from you;
• when you submit a website form;
• when you email, call or message us;
• when you request a quote or proposal;
• when you engage us to provide services;
• during meetings, interviews, workshops or productions;
• when you provide access to files, websites or online accounts;
• from a person or organisation authorised to represent you;
• from a client commissioning work involving you;
• through referrals and publicly available professional information;
• through website cookies and analytics tools; and
• through service providers that assist us in operating our business.

Where practical, we collect personal information directly from the person concerned.

You may contact us anonymously or use a pseudonym where it is lawful and practical. However, we will generally need your identity and contact details to provide a quote, enter into an agreement, deliver services or process payments.

We may collect, hold and use personal information to:

• respond to enquiries;
• understand project requirements;
• prepare quotes, proposals and agreements;
• provide branding, design, website, video, photography and other creative services;
• manage projects and client relationships;
• communicate with clients, participants, contractors and suppliers;
• arrange meetings, productions and locations;
• process payments and issue invoices;
• deliver and manage project files;
• obtain feedback and improve our services;
• operate, maintain and improve our website;
• manage contractors and employment applications;
• maintain business and accounting records;
• protect our systems and investigate misuse;
• manage disputes or complaints;
• comply with legal and regulatory obligations; and
• promote our services where permitted by law.

We will not use personal information for an unrelated purpose unless you have consented, you would reasonably expect the use, or the use is otherwise permitted or required by law.

Clients may provide us with personal information about their employees, customers, students, families, talent, stakeholders or other participants.

Clients providing personal information to Temenos must ensure they are authorised to do so and that any required notices, permissions or consents have been obtained.

We will use this information to deliver the agreed services and for other purposes permitted by law.

As part of our creative services, we may record identifiable people in photographs, video or audio.

This may include:

• interviews;
• testimonials;
• event coverage;
• workplace footage;
• promotional content;
• photographs;
• behind-the-scenes content; and
• recordings supplied by a client.

Where a client commissions the production, the client is generally responsible for ensuring participants are appropriately informed and that required talent, location, parental or organisational permissions have been obtained, unless Temenos has agreed to manage that process.

Recorded material may be provided to production crew, editors, designers and other contractors where reasonably necessary to complete the project.

Some projects may involve children or young people, particularly work undertaken for education, childcare or family-focused organisations.

Where appropriate, we will require confirmation that consent has been obtained from a parent, guardian, school, childcare provider or another authorised person.

Clients commissioning work involving children must inform us of any restrictions relating to filming, photography, storage, identification or publication.

We do not knowingly collect personal information directly from children through our website without appropriate authorisation.

We may disclose personal information where reasonably necessary to:

• our employees and contractors;
• graphic designers;
• website designers and developers;
• photographers, videographers and production crew;
• editors and motion designers;
• printers and production suppliers;
• cloud storage and file-transfer providers;
• website hosting and form providers;
• email and communication providers;
• project-management and collaboration platforms;
• accounting, invoicing and payment providers;
• analytics and website-performance providers;
• insurers;
• accountants, lawyers and professional advisers;
• government agencies, regulators or courts where required by law; and
• another person where you have authorised the disclosure.

We do not sell personal information or customer databases.

Contractors and suppliers are only provided with the information reasonably required to perform their role.

We use third-party platforms to operate our website and deliver our services. These may include platforms used for:

• website hosting;
• email and documents;
• cloud storage;
• file transfers;
• graphic design and video production;
• website development;
• project management;
• video review;
• analytics;
• accounting; and
• electronic communications.

Some providers may store or process information outside Australia, including in the United States and other countries in which those providers or their infrastructure operate.

Where required by applicable law, we will take reasonable steps before disclosing personal information to an overseas recipient.

Third-party providers handle information under their own privacy policies, security practices and contractual terms.

Our website may use cookies, analytics tools and similar technologies.

These technologies may collect information such as:

• your IP address;
• browser and device type;
• approximate location;
• pages visited;
• time spent on the website;
• referring websites; and
• interactions with website content.

We use this information to understand how visitors use the website, identify technical issues and improve website content and performance.

You can restrict or disable cookies through your browser settings. Some website features may not function correctly when cookies are disabled.

Our website may also include links to or content from third-party platforms. Those third parties may collect information independently and operate under their own privacy policies.

We may send marketing communications where you have consented, where you would reasonably expect to receive them or where otherwise permitted by law.

We will not automatically add you to a general marketing list merely because you submitted a one-off enquiry, unless you have consented or another lawful basis applies.

Marketing communications will identify Temenos and provide a way to unsubscribe.

You may unsubscribe at any time by:

• using the unsubscribe option in the communication; or
• contacting us using the details at the end of this policy.

Unsubscribing from marketing will not prevent us from sending necessary project, contractual, billing or administrative communications.

We take reasonable technical and organisational steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

These measures may include:

• passwords and access controls;
• multi-factor authentication;
• secure cloud-based systems;
• reputable software and service providers;
• device and software security;
• restricted contractor access;
• backup procedures; and
• confidentiality obligations.
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No online platform, electronic transmission or storage method is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

Where a data breach occurs, we will investigate and respond to it. We will notify affected individuals and the Office of the Australian Information Commissioner where required by law.

We retain personal information only for as long as it is reasonably required for our business, project, legal and record-keeping purposes.

The period will depend on the type of information and why it was collected.

For example:

• enquiry information may be retained to manage follow-up and business records;
• client and project records may be retained while relevant to the client relationship;
• financial records may be retained for the period required by law;
• photography, video and project files may be retained for the period stated in the applicable client agreement; and
• backup copies may remain temporarily until overwritten through ordinary backup processes.

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, unless we are legally required to retain it.

You may request access to personal information we hold about you or ask us to correct information you believe is inaccurate, incomplete, outdated, irrelevant or misleading.

To make a request, contact us using the details at the end of this policy.

We may need to confirm your identity before providing access or making a correction.

We will respond within a reasonable period. In some circumstances, we may be permitted or required by law to refuse access. Where appropriate, we will explain the reason for the refusal.

We will not charge you for making an access or correction request. We may charge reasonable administrative costs involved in providing access where permitted by law and will discuss this with you beforehand.

You may contact us if you have a question or complaint about how we have handled your personal information.

Please include enough information for us to understand and investigate the issue.

We will:

• acknowledge your complaint;
• investigate it fairly;
• request additional information where required; and
• provide a response or proposed resolution.

We aim to provide a substantive response within 30 days.

Where the Privacy Act applies and you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

We do not currently use automated systems to make decisions that could reasonably be expected to significantly affect an individual’s rights or interests.

We may use software or artificial-intelligence-assisted tools for administrative or creative purposes. We will not intentionally provide confidential client information or identifiable personal information to those tools unless the use is reasonably necessary, appropriately authorised and subject to suitable privacy and security controls.

We may update this Privacy Policy when our business, services, technology or legal obligations change.

The current version will be published on our website and will show the date it was last updated.

For privacy enquiries, access or correction requests, or complaints, contact:

Temenos Production House Pty Ltd
ACN 641 942 261
‍Email: hello@temenos.com.au
Website: www.temenos.com.au